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Returns and Refunds

In the unlikely case that you wish to request a refund or there is something wrong with your order, here's everything you need to know on what to do next:

Reporting a Damaged Item

In the event that your product is damaged, these are important factors to remember:

  • Upon arrival, check the packaging for any tears, indents or crumpled areas which can often identify damage.
  • Confirm the condition of the boxes before signing for it.
  • If damaged, please refuse the product and sign for as 'damaged' or 'wrong item sent' with the courier.
  • Take photographs of the damaged areas to assist with resolving the issue.
  • Notify customer service of damaged items within 24 hours of delivery, we cannot accept responsibility for damage after this time frame has passed.
  • Keep original packaging and be prepared to organise collection for the damaged/faulty item.
  • When a collection is organised, prepare the item for collection from the ground floor - couriers may refuse to collect from any other floor.

Requesting Missing Parts

A number of our products are delivered flat-packed for self-assembly, and sometimes there may be an unlikely event in which an item arrives with parts missing. If this is the case, please remember to:

  • Check that all boxes are present before signing for the item, and report any missing items to the courier.
  • Accept the given boxes/items and identify which boxes are missing - check the assembly manual for the part number.
  • Contact customer services via phone or e-mail, stating the exact part which is missing to prepare prompt delivery.
  • Take photographs of any damaged items.
  • Do not attempt to assemble the item before you have confirmed you have all pieces required.

Full Return, Refunds and Cancellation details can be found within our Terms and Conditions