We've got the answers to your most common questions.
Delivery & Delivery Services
Orders are processed and reviewed throughout the day and up to 11:30am. Depending on your chosen delivery date through the checkout process we will dispatch / process accordingly and if there any problems we will be in touch as soon as possible. We have a popular range of Products that can be ordered up until 11:30am for next day delivery.
Unfortunately, we are unable to take orders over the telephone however, we are happy to help with any general or technical enquiries you may have before placing your order.
We can put a request in for the driver to call you prior to delivering but unfortunately, this is not a guaranteed service.
If you miss your delivery, don’t worry - you can either email on email@example.com or call our customer service team a call on 0118 230 2079 and we’ll arrange a new delivery time for you.
Unfortunately, this is not a service we currently. However, there are many companies offering this service online.
Yes, we generally provide a 3-hour time slot window, which will be confirmed to you by text and email the day before delivery. Our third partners delivery between 7am - 7pm Monday to Friday.
If the item is out of stock, it may take us a little longer to deliver it to you. Check the details of each product to find out when they will be available for delivery.
Once your item is back in stock, our customer service team will be in touch to arrange a delivery that suits you.
Yes, once it has been dispatched, our courier will supply tracking information.
Cancellation, Returns & Refunds
If you change your mind and would like to cancel an existing order, then in most cases you can do this by contacting us.
Please look at our Returns & Refunds Section here. It is very important to get a Returns number prior to sending any goods back to our Warehouse, as this may slow down any refund. We also recommend when shipping the goods back to us, ensure that you insure the items for the relevant value, as we cannot be held accountable for any goods which are damaged in transit.
RestRelax cover all our items for 12 months, against manufacturing faults.
To make a claim under the guarantee or warranty, we will require details of the order number, or a copy of the order confirmation e-mail. Without this, we cannot guarantee that we will be able to trace your order details, which would result in us not being able to verify your claim.
If the product you have purchased develops a fault, send a photo to our customer service team. If we can’t assess the damage from the photo, we may get an independent inspection company to take a look. Read our Terms and Conditions for more information.
All transactions are secure because all the details that you send to us are encrypted and sent across a secure connection. You can see that the shopping bag and checkout is a secure area of our site because a padlock symbol or key will appear in the bottom of your browser. The encryption technique we use is certified, by one of the world's most respected certification body for internet firms. This means that the information you send us cannot be read by anyone other than the RestRelax team.
Yes, finance is available on all orders. We use the popular and trusted finance provider, Clear Pay.
For more information about our payment options, check out our Clear Pay page. Or alternatively, once you proceed to the checkout, you will be able to find out your options for paying.
Yes. To use PayPal, just select this as your preferred payment method during the checkout.