Free Delivery Terms
Delivery is free of charge to most of the UK on all items on the Rest Relax website however, if you are in a remote area such as the Scottish Highlands*, some areas of Wales and the North East please contact us for charges which range from £20.00 to £75.00
*Please note that the postcodes classed as Scottish Highlands can vary, depending on supplier courier & their own zone rules. Please contact us for more information.
Standard Free Home Delivery
Products with a longer lead times are delivered by our dedicated courier service. They will contact you prior to your delivery to confirm a date and give you a 2-3 hour time slot for your delivery. With our one-man delivery service all items will be delivered to your doorstep. On most occasions they are in certain areas of the country on certain days of the week, so your delivery may be on a certain day of the week, however we do try and be as flexible as possible.
All deliveries are made on any working weekdays, Monday - Friday, between the hours of 8am to 6pm. We aim to be as flexible as possible and on selected items, you will be able to choose your own delivery date. Please either contact us or refer to the product page for availability and cost. If the item qualifies for a 2 man delivery this will be booked in with you a minimum of 24 hours in advance and in some cases you will be given a 3 hour time window.Next Day Delivery
Next day availability is stated on the product page. Orders placed before 11:30am on selected vendors, Monday-Thursday will be delivered the next working day. Orders placed after 11:30am will be delivered the next following working day. Orders placed before 11:30am on Friday will be delivered the following Monday, any time after 11:30am the order will be delivered on Tuesday. When an order is made for multiple items from different manufacturers, you may receive more than 1 delivery but the item(s) will arrive on the same day subject to availability. Where possible, we will provide you with a tracking number so that you can track you order right up to the point of delivery.
Please note the following:
- Next day delivery is an all-day service from 8am - 6pm;
- The delivery driver will not call in advance before arriving;
- Item(s) are delivered using a 1 man delivery service;
- Item(s) will only be delivered to the front door. Unfortunately the driver cannot go inside the building for weight and insurance reasons;
- Item(s) being delivered to a flat or apartment will be delivered to the lobby/entrance only.
Failed Delivery Charge: £20.00
Our delivery times are between 8am and 6pm and someone must be present to sign for the goods.
Tracking Your Delivery
If you need to track your delivery, please email our delivery team quoting your full name and order number. Alternatively, please call us and a member of staff will happily check your delivery progress. If you have any further questions regarding our delivery lead times, please contact us.
Delivery Lead Times
We deliver directly from our manufacturers in order to ensure you receive your good(s) as quickly as possible. Our delivery lead times therefore vary and are dependent on the manufacturer of the good(s) you have ordered. All delivery lead times are clearly stated at the top of the product page. Whilst over 96% of our deliveries are made well within the delivery lead time, these are approximations and on certain occasions, factors beyond our control, such as weather, can result in small delays.
Deliveries to remote areas and the following postcodes may take longer due to location and may occur a surcharge:
Aberdeen- AB *
Dundee - DD *
Edinburgh - EH *
Falkirk and Stirling - FK *
Inverness - IV *
Kirkcaldy - KY *
Perth - PH1-26 *
Kilmarnock - KA29-30 *
Paisley - PA1-19 *
Oban - PA80 *
Unfortunately we do not deliver to Northern Ireland and offshore islands, at this current time.
When ordering, please remember to use the checkout comments box to notify us of any parking issues, narrow roads and difficult access points so that we can ensure the delivery driver is made aware. Failure to disclose this information may delay the delivery and could incur a surcharge.
If you do have any further questions regarding delivery please feel free to contact us by email – firstname.lastname@example.org or telephone on 0118 230 2079